Privacy policy

Effective Date: 15 June 2025

Business Name: Rolaj Pty Ltd Trading as Rods Kitchens
Website: www.rodskitchens.com.au

1. Overview

Rods Kitchens ABN 75 142 563 326 respects your right to privacy and is committed to safeguarding the personal information of our clients, suppliers, and website visitors in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy outlines how we collect, use, store, and disclose your personal information.

2. What Personal Information We Collect

We may collect the following types of personal information:

• • Name
  • Email address
  • Phone number
  • Postal and/or installation address
  • Project and renovation details
  • Payment or billing details (where applicable)
  • Communication preferences
  • Interaction history with our team or systems
  • Device information, IP address, and usage analytics (via cookies or third-party platforms like Google Analytics)

3. How We Collect Your Information

We collect personal information through:

• • Online forms on our website
  • Email or phone correspondence
  • Social media interactions
  • In-person consultations and check measures
  • Online bookings or quote requests
  • Payment gateways and accounting platforms (e.g., Xero)

4. Why We Collect Personal Information

We collect your personal information to:

• • Provide kitchen renovation consultations, quotes, and services
  • Process payments and manage projects
  • Communicate updates, changes, and delivery timelines
  • Respond to enquiries and provide customer support
  • Send marketing communications and newsletters (opt-out anytime)
  • Comply with legal obligations

5. Disclosure of Personal Information

We may share your personal information with:

• • Subcontractors or tradespeople working on your project
  • Technology and cloud service providers (e.g., CRM, email, and SMS platforms)
  • Legal, accounting, and regulatory authorities where required
  • Overseas partners only where they comply with Australian privacy standards

6. Marketing and Communications

With your consent, we may send you updates, special offers, or promotions via email, SMS, or social media. You can opt-out at any time using the unsubscribe link or by contacting us directly.

7. Cookies and Analytics

Our website uses cookies and third-party tracking (e.g., Google Analytics, Meta Pixel) to understand site performance and user engagement. This helps us improve your browsing experience and tailor marketing efforts.

You can manage cookie preferences through your browser settings.

8. Storage and Security

We store your personal information in secure cloud systems and take reasonable steps to:

• • Prevent unauthorised access
  • Ensure data accuracy
  • Protect against misuse, loss, or disclosure

9. Access and Corrections

You have the right to request:

• • Access to your personal information
  • Correction of outdated or incorrect data

To request access or changes, please contact us using the details below.

10. Overseas Disclosure

Some third-party services we use may be based overseas. Where this occurs, we ensure they meet Australian privacy compliance requirements before disclosing your personal data.

11. Complaints

If you believe your privacy has been breached, please contact us immediately. We will investigate and respond within a reasonable timeframe. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

Rod’s Kitchens
Email: showroom@rodskitchens.com.au
Phone: 07 3826 0707
Website: www.rodskitchens.com.au

13. Policy Updates

We may update this policy from time to time. Please review it periodically to stay informed of any changes. The latest version will always be available at www.rodskitchens.com.au/terms-and-conditions/