Is Rod’s Kitchens licensed and do you have QBCC insurance?

Absolutely! Apart from our normal public liability insurance we are also licensed with the Queensland Building and Construction Commission. Our active QBCC License number is 15309499.

As part of analysing your quotes, you should check that each company that has supplied you with a quote is QBCC licensed. You can do this by going online and typing

Be careful, there are a number of larger companies that are not QBCC licensed! They will tell you that they are just supplying the cabinets and that their trades people are licensed. That’s fine, but who do you call if something goes wrong? In the unlikely event that you experience a problem with Rod‘s Kitchens, you can call us direct and we can assist you directly.

Can I use my own trades people?

We are happy to work with your trades people or supply you with ours. It is whatever you want to do. The only difficult part in using your trades people is making sure they are available on the day of installation, so there are no unnecessary delays.

Will your company remove walls for me?

Under our QBCC licensing, Rod‘s Kitchens is not permitted to remove or add walls. We are not builders and as such we cannot tell you if a wall you want removed is “load bearing”. This is a job for an expert. We can arrange for a licensed builder to see you and explain your options. He will quote you for this work, and if you decide to use his services, we will coordinate the timing of the kitchen installation with him to minimise the inconvenience to you and your family.

Will you remove my old “builders built in pantry”?

Built-in pantries don’t usually have load bearing walls, however, this again is outside the scope of what Rod‘s Kitchens is permitted to do under the QBCC legislation. Our plasterer is often capable of removing this type of pantry and repairing the area. We will be happy to arrange for him to quote this work for you. It will normally be separate to the kitchen quote and you will pay him directly.

Do I have to replace the floor in my kitchen?

Not necessarily; we are able to cover the existing footprint to some extent. This is achieved by making the kitchen wider, deeper or longer but most times, some small repairs will have to be done by you or by a flooring person at your expense.

Note: Tell your designer if you want to cover the existing floor as they will possibly have to allow for wider units, etc.

When is it better to lay new flooring, before or after my new kitchen is installed?

We recommend after the kitchen installation.

Do I polish the floor before the kitchen?

In our opinion, the timber floor should be prepared (sanded) prior to the kitchen installation, but the floor should not be finished completely as the trades will be working on top of it & no matter how careful we are, scuffing may occur.

Will I be able to keep parts or all of my old kitchen?

Yes, but please tell the fitter before they start to remove anything & mark the item/items you wish to keep (usually masking tape & a Nikko) as this is a good way so no one gets it wrong & throws away something you wish kept.

Will there be any damage to my walls once the old kitchen is removed?

Yes, some minor damage is likely, while every care is taken by the installers, they will try not to damage the plasterboard, but, in some cases minor damage will occur, but this will be covered by the splash backs. In extreme cases, the sheeting may need to be removed completely & replaced by a tradesman. We can arrange the tradesman at your expense. Depending on what type of adhesive was used to install the tiles in the first place, sometimes they almost fall off while other times they just don’t want to budge, and some of the plasterboard comes away with the old splash back tiles.

What happens if you damage my walls when you remove or install my kitchen or bench tops?

Whilst our professional trades people will take all the precautions and care during the removal and installation process, if any walls are damaged, they will be repaired at no cost to the client. Unfortunately, we cannot be responsible for unforeseen circumstances, e.g. if your old kitchen has been installed directly onto brick work, we are not responsible for lining this wall with plaster.

What door hinges and drawer runner types do you use?

All our soft close drawer runners and hinges are by Blum™. They have a life time warranty. Standard “Metabox” type runners are by “Nikpol”. They also carry a lifetime warranty.

Do you use imported goods?

Where possible we source locally manufactured goods built or constructed to meet Australian Standards. We do not import directly from China or other Asian countries. That said, some items purchased through local suppliers may be manufactured outside of Australia.

Will I get a cutlery tray in my new kitchen?

Yes, we include a cutlery tray as standard. There are other modular tray systems available if you prefer, and you can order these “Orgaline” trays and organisers after the kitchen has been installed.

What materials do you use in your cabinets?

All of our cabinets are made from 16mm HMRMDF. (Highly Moisture Resistant Medium Density Fibre Board). This is not chipboard! The green tinge you may see on exposed pieces of material is the water proofing agent incorporated into the board. The backs of our cupboards and bottoms of drawers are 16mm thick board. We do not cut corners by using 4mm board. This is to prevent “sagging” and any possibility of vermin eating their way through your cupboards.

I saw a picture in a magazine of something I liked and showed it to the designer. He has talked me out of it but other companies have included it in their quotes. Why can’t I have it?

If you have your heart set on something as part of your kitchen, then you should be able to have it in your new kitchen. As part of our honesty policy, your designer will have given you reasons as why you should not include it as part of your kitchen design. It may be that it is prone to failure, does not work as described, has no adjustment or is a product the designer believes to be unsuitable for your kitchen.

We have a vast experience having built thousands of kitchens since opening in 1979. We have tried most items and materials that are on the market today, and we will always give you our honest opinion as to the performance of these items and materials. ‘If you really want something, we will do our utmost to accommodate your wishes, this is your kitchen, and you should be able to have anything you want.

My fridge is 700mm deep, why aren’t my cupboards 700mm deep?

Fridges vary in height, depth and width. The most economical method (to keep costs down) of cutting a 1200mm wide sheet of material is into 2 x 600mm. This is normal practice industry wide. Most fridge cabinets (not including seals and doors) are accommodated by a 600mm deep cavity. The doors must sit outside that cavity to allow you to open the doors beyond 90°; so you can get your crisper out. The problem is that some new fridge types have extra deep doors to allow access from inside or out. This may look less than ideal, but is necessary in order for you to gain access to all of the inside of the fridge. If you know the fridge cabinet is unusually deep, we can modify the cavity depth to allow for this, however, most people don’t purchase a new fridge until after the kitchen has been installed. If you are in doubt as to what depth you want, talk it through with your designer.

What is the warranty on my new kitchen and what does it cover?

We provide a 10-year warranty on our kitchens. This covers faulty workmanship. The products used in your kitchen are covered by the relevant manufacturer. We will endeavour to act on your behalf in liaising with ancillary trades people such as plumbers, bench top suppliers, door manufacturers, etc. engaged by Rod‘s Kitchens Pty Ltd during the commissioning of your kitchen, in the event of a problem occurring outside the scope of our warranty.

I have had other quotes and one of the companies is noticeably cheaper than the others. Why shouldn’t I go with that company?

The first thing you have to check is to make sure all the companies are actually quoting on the same product, different designs and materials used will impact the end price. The second thing I would suggest, is to make sure the company you choose is registered with the QBCC (Queensland Building and Construction Commission). If you have thoroughly researched your needs, and it’s a reliable company like Rod’s Kitchens, I would go with the cheaper quote.

Rod’s Kitchens have been specialising in designing and installing custom-built kitchens since 1979 from our Underwood factory, and as of 2008 at our new and bigger premises at Meadowbrook that includes our Brisbane Showroom.
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