FAQs

We are happy to work with your trades people or supply you with ours. It is whatever you want to do. The only difficult part in using your trades people is making sure they are available on the day of installation, so there are no unnecessary delays.

Under our QBCC licensing, Rod‘s Kitchens is not permitted to remove or add walls. We are not builders and as such we cannot tell you if a wall you want removed is “load bearing”. This is a job for an expert. We can arrange for a licensed builder to see you and explain your options. He will quote you for this work, and if you decide to use his services, we will coordinate the timing of the kitchen installation with him to minimise the inconvenience to you and your family.

Built-in pantries don’t usually have load bearing walls, however, this again is outside the scope of what Rod‘s Kitchens is permitted to do under the QBCC legislation. Our plasterer is often capable of removing this type of pantry and repairing the area. We will be happy to arrange for him to quote this work for you. It will normally be separate to the kitchen quote and you will pay him directly.

Not necessarily; we are able to cover the existing footprint to some extent. This is achieved by making the kitchen wider, deeper or longer but most times, some small repairs will have to be done by you or by a flooring person at your expense.

Note: Tell your designer if you want to cover the existing floor as they will possibly have to allow for wider units, etc.

We recommend after the kitchen installation.

In our opinion, the timber floor should be prepared (sanded) prior to the kitchen installation, but the floor should not be finished completely as the trades will be working on top of it & no matter how careful we are, scuffing may occur.

Yes, but please tell the fitter before they start to remove anything & mark the item/items you wish to keep (usually masking tape & a Nikko) as this is a good way so no one gets it wrong & throws away something you wish kept.

Yes, some minor damage is likely, while every care is taken by the installers, they will try not to damage the plasterboard, but, in some cases minor damage will occur, but this will be covered by the splash backs. In extreme cases, the sheeting may need to be removed completely & replaced by a tradesman. We can arrange the tradesman at your expense. Depending on what type of adhesive was used to install the tiles in the first place, sometimes they almost fall off while other times they just don’t want to budge, and some of the plasterboard comes away with the old splash back tiles.

Whilst our professional trades people will take all the precautions and care during the removal and installation process, if any walls are damaged, they will be repaired at no cost to the client. Unfortunately, we cannot be responsible for unforeseen circumstances, e.g. if your old kitchen has been installed directly onto brick work, we are not responsible for lining this wall with plaster.

All our soft close drawer runners and hinges are by Blum™. They have a life time warranty. Standard “Metabox” type runners are by “Nikpol”. They also carry a lifetime warranty.

Where possible we source locally manufactured goods built or constructed to meet Australian Standards. We do not import directly from China or other Asian countries. That said, some items purchased through local suppliers may be manufactured outside of Australia.

Yes, we include a cutlery tray as standard. There are other modular tray systems available if you prefer, and you can order these “Orgaline” trays and organisers after the kitchen has been installed.

All of our drawers, doors and panels are made from 16mm MDF (Moisture Resistant Medium Density Fibre Board). This is not chipboard! The green tinge you may see on exposed pieces of material is the water proofing agent incorporated into the board. The backs of our cupboards and bottoms of drawers are 16mm thick board. We do not cut corners by using 4mm board. This is to prevent “sagging” and any possibility of vermin eating their way through your cupboards.

If you have your heart set on something as part of your kitchen, then you should be able to have it in your new kitchen. As part of our honesty policy, your designer will have given you reasons as why you should not include it as part of your kitchen design. It may be that it is prone to failure, does not work as described, has no adjustment or is a product the designer believes to be unsuitable for your kitchen.

We have a vast experience having built thousands of kitchens since opening in 1979. We have tried most items and materials that are on the market today, and we will always give you our honest opinion as to the performance of these items and materials. ‘If you really want something, we will do our utmost to accommodate your wishes, this is your kitchen, and you should be able to have anything you want.

Fridges vary in height, depth and width. The most economical method (to keep costs down) of cutting a 1200mm wide sheet of material is into 2 x 600mm. This is normal practice industry wide. Most fridge cabinets (not including seals and doors) are accommodated by a 600mm deep cavity. The doors must sit outside that cavity to allow you to open the doors beyond 90°; so you can get your crisper out. The problem is that some new fridge types have extra deep doors to allow access from inside or out. This may look less than ideal, but is necessary in order for you to gain access to all of the inside of the fridge. If you know the fridge cabinet is unusually deep, we can modify the cavity depth to allow for this, however, most people don’t purchase a new fridge until after the kitchen has been installed. If you are in doubt as to what depth you want, talk it through with your designer.

We provide a 10-year warranty on our kitchens. This covers faulty workmanship. The products used in your kitchen are covered by the relevant manufacturer. We will endeavour to act on your behalf in liaising with ancillary trades people such as plumbers, bench top suppliers, door manufacturers, etc. engaged by Rod‘s Kitchens Pty Ltd during the commissioning of your kitchen, in the event of a problem occurring outside the scope of our warranty.

The first thing you have to check is to make sure all the companies are actually quoting on the same product, different designs and materials used will impact the end price. The second thing I would suggest, is to make sure the company you choose is registered with the QBCC (Queensland Building and Construction Commission). If you have thoroughly researched your needs, and it’s a reliable company like Rod’s Kitchens, I would go with the cheaper quote.