FAQs Archive - Rod's Kitchens

Google Rating

4.8

Based on 90 reviews

Rod's Kitchens

4.8

Philip Baskerville

04:27 07 Dec 19

We have had 2 kitchens installed and both experiences have been excellent. But you do need to prepare yourself to make many decisions about a kitchen. Handles, height of cupboards, all sizes of drawers, colours, material of cupboards, kickboard heights, drawer rail types, bench top, and more and more, including dates, times, preparation of empty room and of course price. Rod's Kitchens helped us with all these decisions through their designer, showroom staff, install manager and the installer on the day. All very efficient and professional.

Doris Johns

02:53 01 Dec 19

No follow up call

deb yarrington

02:05 18 Nov 19

My kitchen was completed several weeks ago and I love it more each day. The workmanship is beautiful and the design is perfect for my needs. My experience with Rod's Kitchen has been wonderful from the very beginning. The staff were easy to deal with and so helpful. The options available were endless and reasonably priced. My kitchen came in at my budget and I am delighted. I can't speak highly enough of this company.Thankyou so much.

Richard Jackson

15:01 18 Oct 19

Rod gave us some great ideas for the initial design and went out of his way to guide us on what was our first kitchen remodeling. Scott, the measure-up draftsman, was very meticulous and we were impressed with his attention to detail. The only issue really was the back and forth we had with Rod on getting a curved island bench top - so we ended up going elsewhere for the bench tops and are completely happy with the combined result.

Karen Stjepcevic

03:29 22 Aug 19

We couldn't be happier with our new kitchen. Very professional, prompt service at a good price. It's better than I ever imagined. Highly recommend Rods Kitchens as was recommend to us.

John Horton

01:52 22 Aug 19

Excellent service and workmanship on our kitchen and wardrobes we couldn't be happier all the people at rods bend over backwards to ensure you are pleased with the end product. Would highly recommend them to all. Also their are no high pressure salespeople only highly trained cabinet makers to discuss and help you with the layout of your kitchen .

Matthew Doolan

22:37 13 Aug 19

I used Rods Kitchens - found them to be very very good throughout the entire process and couldn't have been happier with the end result. However - I picked the most expensive coating for the cupboards and drawers on the assurance that it would save me money in the long term as it was the most durable and lasted forever etc. 10 years on the coating is now just coming of the timber. So I rang Rods - the person I spoke to told me it was an issue with the glue - nothing could be done. I would have to dismantle the effected areas myself and take down to thier location - then be charged for the areas to be recoated. Have a very big feeling I was mislead originally. Our builder stood behind Rods and he too now is embarrassed at what has happened. Very dissappointing.

Rod Griffiths

00:22 22 Jul 19

To One and All at Rod’s KitchensWe recently totally renovated our townhouse and a new kitchen was a major part of the renovation.After two not so pleasant experiences a good friend recommended Rod’s Kitchens.This turned out to be the best phone call we made during the whole 3months of renovations.Our experience started with a visit from Robert. Robert arrived on time and used his experience as a cabinet maker and designer to create a great plan for out new kitchen and offered advice on how to remove a large unsightly builders pantry. Robert is not a slick salesman like so many other kitchen people just an honest person and we were both immediately at ease with his pleasant mannerNext was our visit to the showroom where we met the three lovely showroom ladies, Selina, Alicia and Aleisha,who also put us both totally at ease and we felt like we had known them for years. The selection of componentry, colours, etc. was an easy process aided by the vast knowledge of all things kitchen by the wonderful “Girls” in the showroom.Next on the list was the “Check Measure” and Ernie, who also arrived on time, spent about 2 hours meticulously checking every detail and suggested a few minor changes that really enhanced the look of our new kitchen. Ernie was quite a character and we really enjoyed his company.Joe, plumber and electrician all arrived, and again no time, and removed our old kitchen. Joe also delivered our new kitchen some weeks later and he unloaded al the parts like they were cartons of fragile eggs. A very caring person and so proud of what he does with Rod’s KitchensAt Roberts recommendation we employed Steve West (Builder) to remove the unsightly old “Builders Pantry” and redesign the the bulk head. A few weeks later Joe delivered the kitchen and big tall Mick arrived to complete the install, along with the electrician and plumber. Everyone arrived on time to complete their part of the install. Mick is one of the most meticulous trades people we have ever met, his attention to detail was amazing and it shows in the finished product, a great kitchen. our lovely tiler arrived a few days later to install the splash backs. Rene was in his late seventies and had been a master tiler most of his life and still enjoyed small jobs like our kitchen splash backs. His work and attention to detail is lengendary.If there was one stand out part of our experience with Rods Kitchens it would be the fact that there were numerous emails and phone calls informing us of each step and process, even informing us of the plumber, electrician and tilers details. We spoke to many different people at Rods Kitchens over the 4 or 5 weeks and without exception all were polite, enthusiastic and proud to work with Rods Kitchens. The fact that many of these people have worked for Rod for 20, 25 and even 30 years is a testament to the wonderful culture his company encourages.Once again many thanks to everyone at Rods Kitchens for our wonderful new kitchen and also the special gift basket of goodies that arrived by courier after our kitchen was completed.We wish you all many more years of successKindest RegardsRod and Cathy Griffiths

Dean Parker

08:09 19 Jul 19

If you like your handles not put on inline and left to sort out sub trade issues with not contact from Rod’s this is for you. I went for Rods to on the assumption it would be less stressful however after the bench top turn up cut incorrectly (quickly acknowledged by stonemason) it was up to us to sort and reschedule plumbers and electrician, and be stuck for another week without a kitchen. After all the hassle the panty you see as you walk into kitchen has the handle fitted 20mm out from being inline.

Chris Dunne

02:38 08 Jul 19

I have an awesome new kitchen thanks to Rod's Kitchens! It was an excellent experience from start to finish. All the trades were great - turned up when they were scheduled, worked professionally and cleaned up when they were finished. The finished product has a real wow factor. I would happily recommend Rod's Kitchens.

Scott cunnington

07:39 15 Jun 19

Trina Hartley

08:35 27 Feb 19

To Rod and his wonderful Team @ Rod's Kitchen.We had our kitchen renovated with Rod's Kitchen in November 2018. We were impressed with the whole team - the lovely ladies in the showrooms, the check measurer, the installation team who came and installed our wonderful kitchen (Including all the Tradies, Plumbers and Electricians) and the accounts team.Also a shout out to Rod (owner) who I had the pleasure of first meeting 28 years ago when he installed our first kitchen. We appreciated his time in giving me honest feedback for our new kitchen when he came to quote this time around.We found the whole team to be very helpful, friendly and very professional. We found the quality of the installation and products to be first class. We are absolutely thrilled with the way the whole process went and the end result.Trina and Dean Hartley

Irene Read

01:59 25 Feb 19

Words can’t describe how excited I am to say how much I love my new Rods Kitchen! From the Office Staff(the 2 Alisha’s) the design thanks Rod, the quality of the work from all the tradies was more than first class, not once was I let down, always on time, and friendly. I would like to thank Alisha for being so patient with me! I would definitely recommend Rods Kitchen, their dedication to perfection & experience is second to none.

Catherine

02:35 12 Feb 19

Thankyou to all the team at Rod's Kitchens. After obtaining several quotes I chose Rod's to build my new kitchen. The staff listened to my needs whilst offering solid advice and support when needed. The staff went above and beyond to work within my requirements and help me have a positive, smooth, stress free experience - much appreciated. My new kitchen is everything I hoped it would be and I would not hesitate to recommend Rod's Kitchens.

Stephanie Soya

00:39 07 Jan 19

Customer service that is second to none! Excellent advice, quality finish and Rod and the team will go out of their way to ensure you are happy with your new kitchen. Our family has built 2 kitchens with them over the years and will not even consider going anywhere else when it's time to update.

Aileen Pitty

11:37 27 Dec 18

Awesome absolutely love my kitchen would highly recommend Rods kitchens! Five stars highest quality cabinets, friendly staff and the trades Rod uses are so professional Big Thankyou 👌🏼😊❤️

Philip Wells

22:04 21 Nov 18

I didn't realise good old fashioned customer service is still around. Well it is at Rods Kitchens. From the moment we floated the idea of an ourdoor kitchen the team were so enthusiastic to get involved with the project.I'm a self confessed perfectionist so Rods Kitchen attention to detail really appealed to me.They sources the best products and provided samples for us to help make our choices. I didn't realise how much detail goes into making a kitchen and the team ensured that they covered all the bases before manufacture.On the day of installation the guys were so happy and friendly they made me feel they were enjoying installing our outdoor kitchen.Well last night I cooked my first meal in the new kitchen and it was amazing to have everything at my finger tips with their excellant design.This is a family business so a big thank you to Rod, Corey and Tyler and the rest of the Rods Kitchen crew for a 10 out of 10 experience.I have included a before and after photo.

Wayne Page

08:26 16 Nov 18

The Rods Kitchen Team are exceptional. The service, support & advice that we received all the way through our kitchen renovation was a god send.These guys have been around for many years & it shows.They understand what good old fashion service means.Beau & Steve from Rods could not have been more helpful & nothing is a problem for them.Every tradesperson was friendly, focused and professional.Rods gave us the dream kitchen we asked for.If you are considering a new or renovated kitchen you must check Rods out.

phillip duncan

04:01 28 Oct 18

Excellent service from the time we first walked into the showroom through to the follow up phone calls. Excellent tradesmen who kept us informed , arrived on time and worked efficiently and professionally. Extremely happy with new kitchen design.

Lesley Oostenbroek

02:18 23 Oct 18

Cannot speak highly enough of our experience with Rods Kitchens. Great value and awesome service. From the first visit to quote, to the showroom ladies, to the last tradie, everyone was professional, friendly and helpful with great advice and exceptional customer service. We replaced our 29 year old relic with a clean sparkly new kitchen. Every time I go into my kitchen I just want to clap my hands in excitement. We will enjoy this kitchen for many years ahead. Thanks Rod and team and congratulations to a local business who is obviously here after almost 40 years due to your outstanding quality product and service.

Joy Faunt

11:39 06 Sep 18

Our experience with Rod’s kitchens has well and truly exceeded our expectations. It really was the most stress free renovation we have ever done. From our very first contact with the showroom, through design, pre-installation, installation and final finishing, the staff and tradies went above and beyond to help us. Their quality of workmanship and attention to detail has given us a kitchen we are truly proud of. We cannot recommend them highly enough – they are just the most amazing team! Thank you all once again - Bruce and Joy Faunt

Ian Exton

09:41 06 Sep 18

We found Rod's Kitchens to be a company who treated their customers with respect and was willing to accommodate their requirements. They were patient with our negotiations in just getting it right.

Les Hancock

01:55 23 Aug 18

Very good service and excellent quality will use again and recommend to others.

Patricia Eastcott

09:56 18 Aug 18

Thank you Rods Kitchen for the amazing transformation of a kitchen that was really bad to one that we keep getting comments on. The workmen where so professional on time and clean and tidy I would only recommend Rods Kitchen and nobody else so pleased with our results cannot thank you enough Patricia and Sandy Eastcott

Jo Anderson

21:50 16 Aug 18

I am so in love with my kitchen. The team at Rods Kitchen were so professional and the process was so easy. I highly recommend this company if you are wanting to renovate your kitchen.

Kerry Stewart

21:56 03 Aug 18

Absolutely love my new kitchen. Thanks to all at Rod's Kitchens for making the whole process stress free from exceptional customer service, design & installation. Highly recommended.

Shaun Coughlin

20:36 02 Aug 18

Staff very friendly and helpful, great displays

Roslyn Fleming

04:56 23 Jul 18

We are delighted with our new kitchen, excellent service, very efficient trades people, the whole process flowed beautifully. Would highly recommend Rod's Kitchens.

Matt Mansfield

03:42 19 Jul 18

Joseph Byrnes

08:35 10 Jul 18

Switched on tradesman and switched on design team. Over the moon with my outdoor BBQ area so so so happy with the finished product. I would without a second recommend rods kitchens amazing team and amazing service AND very sensible with pricing. Congratulations you’ve truly created a customer for life.

Koldtek Vacuum Cooler

01:20 10 Jul 18

Straight forward hassle free very organised. Great customer service. Value for money.

Tegan Puplett

03:53 20 Jun 18

Paul Hill

06:33 12 May 18

We built our house nearly 2 years ago, on the day the building was to commence the cabinet maker my builder has used for 30 years pulled the pin and said he could not do the job, we had spent many days with the cabinet maker designing and selecting colours and materials for all 3 bathrooms, laundry and large kitchen, it was a big job. We were thrown into a panic! a plumbing friend of mine recommended Rod's kitchens.I phoned Rod and although he had plenty of work on he saw we were desperate and kindly assured us he would slot us in on time so as not to hold up the building progress. Rod and his team were fantastic, everything they promised they delivered-with very short notice.The job was done on time and we were very happy with the entire process, quality and exceptional service.Last week, two years later we had a small issue with the kitchen sink dropping (the stone mason fitted this) I phoned Rod's kitchen's expecting them to say this is 2 years later and not care. Just the opposite! Rod's girls had someone out straight away and fixed the issue without question.We can highly recommend this Company to anyone. Rod and his team genuinely care.Paul & Karen Hill

Ryan Holz

20:40 03 May 18

I found Rod's Kitchens through Radio commercials and rang them for 1 of 2 quotes. Robert who came out to the house listened to what I was saying and was able to understand. He stood at the bench and drew the kitchen I had in my head. I was so impressed with his understanding that Rod's Kitchens were going to get the job. After the initial drawing experience through to the 3D pictures sent to my email, then the planning when the kitchen would be installed, the installation and the stone bench tops being templated and installed I was consulted for each step. I would recommend Rod's Kitchens to all as I have never been happier. This is my 3rd kitchen and the only one I am really happy with. Do yourself a favour and go to them and only them

David Key

03:26 21 Apr 18

Excellent service and range. Great help from the friendly staff.

Greg McTernan

12:36 17 Jan 18

We're very glad we chose Rod's Kitchens on a friend's recommendation. The whole experience was first rate, from the initial showroom visit where many helpful tips and ideas were offered, to the home quotation. Every facet was covered, the trades were professional, communication was always timely and overall, we are so pleased with the end result with our Hamptons style kitchen. Superb quality and finish. Thank you Rod and Team for a first rate experience, we'd have no hesitation whatsoever in recommending Rod's.

Cathy Polities

00:07 12 Nov 17

I am very happy with my new Rod's kitchen. The process, timelines and professionalism of all contractors was excellent producing an excellent result.

Roger Giles

03:55 11 Nov 17

From the very beginning it was all very professional and on the day of installation everybody, electrician, plumber, installers came at the correct time to keep everything on track, excellent pre-installation service and measure. Excellent quality workmanship. We are very pleased with the end result.

Lisa Jones

08:58 17 Oct 17

I first heard a Rod's Kitchen ad on the radio and when it was time to act I contacted them and it was such an easy process from start to finish. A quick response to my email, then Richard was there helping me with the design, and the resulting quote was very reasonable. A quick visit to the showroom so the lovely Alicia could guide me through the design and colour choices was fairly pain free (who knew there were so many questions to be answered?). A great deal was offered on the appliances I needed. Then the fitout was quick and fairly fuss free plus the plumber, electrician, plasterer were all very professional. All in all it turned out very well and my new kitchen is lovely. Thanks. Lisa

Ian Mackay

00:50 02 Oct 17

My widowed sister-in-law in Brisbane was needing a new kitchen and asked me to help organize from New Zealand as I am a retired builder. After reading reviews on line Rod's Kitchen stood out as the best. I then made contact with them.While the designer was at Luda's house I spoke to him on phone from New Zealand and he came up with some great ideas. I came over to Brisbane for the installation and all the tradies involved including office staff we amazing and the kitchen was first class. No complaints. Thank you so much Rod's Kitchen you have made one 74year old lady very very happy. Have already recommended.

Gregory Seydler

09:08 29 Sep 17

Very professional service and quality work any problems they fix straight away would recommend them

prasheel nathu

09:00 19 Sep 17

Bella Fraser

01:23 16 Sep 17

Irene Carter

08:54 31 Aug 17

. No longer used see our business page please

01:44 09 Aug 17

Great service, fantastic communication and terrific result. We are really happy with EVERYTHING and have already recommended Rod's Kitchens to others!! Keep up the good work!

Jennifer Burnett

00:10 27 Jul 17

We love our new kitchen. We commend Rod and his team and also the tradies on the outstanding job that everyone has done. Everything ran like clockwork. If you want a new kitchen go straight to Rod's as you will not be dissappointed. Rod to your and your team congratulations.

Tania McManus

01:14 07 Jul 17

Excellent

George Drobitko

05:18 28 Jun 17

Wendy was helpful and looking forward for quote.

karen cera

22:26 05 Apr 17

I don't usually write reviews, but in this case I can not praise Rod's Kitchens enough. Seriously, the organisation, customer service and quality of work is beyond anything we expected. Price was great too. Every person we dealt with went above & beyond & are obviously very proud of their reputation and to be associated with this company. Rod's was recommended to me from a colleague, thank goodness we went with it. The girls in the showroom were amazing & so far above patient! The small hiccups were ironed out quickly & efficiently with no drama whatsoever. Rod's attitude is we want you to be 100% happy with your new kitchen and we absolutely are. Thanks guys, looks fantastic, in fact we are 200% happy!

Barbara Marshall

22:12 10 Mar 17

After taking a look at the reviews and letters of appreciation at Rod's showroom I could see no reason to look elsewhere for my new kitchen. It was a very pleasant experience to work with all the staff and the design, construction and installation was perfect. To say I am very pleased with the results is obviously understated. I would definitely recommend Rod's Kitchen.

Rodney Rogers

06:44 22 Jan 17

I have had a 20 year association with Rods Kitchens as their Electrician.Rods Kitchens are very well organised, the kitchen installers ,plumbers, electricians, tilers, plasterer, builders and stone masons all work in perfectly with each other so the work proceeds seamlessly.In my experience ( 20 years) in the rare event of a problem, it is solved quickly.Old kitchen is removed and the new kitchen installed same day.The Sales reps are both qualified tradesman and as such provide sound advice and no hard sell tactics.Rods Kitchens have systems in place that work.I have no hesitation in recommending Rods Kitchens .

Kellie OMeara

02:25 23 Dec 16

Just a little note to say thankyou so very much to all of the staff at Rods Kitchen. From our design stage with Tim to the tiler work who finish the job we could not be any more happy with the end result. All trades were amazing in particular our plaster Chris, tiler Scott & his boys, the stonemason who went the extra mile for us to perform additional work that was needed. Our electrician who was so helpful when explaining his work when finished & asked me if I had any questions. We feel so blessed to have a kitchen as beautiful as ours. So here are some photos of your amazing work. Thankyou so much again and Merry Christmas.

MILI QICATABUA

01:03 08 Nov 16

The staff at Rod's were always helpful and communication between them was a breeze. The end product was excellent! The job was done in one day as they promised. Overall, we are very happy customers!

Elizabeth Ridgway

11:46 25 Sep 16

We are pleased to recommend Rod's Kitchens without reservation. Ours was a big project, involving many different tradesmen. Rod's co-ordination was spot on, tradesmen arrived on time and were professional. Their attention to the small details meant that each part of the job could progress seamlessly. They took the trouble to colour match the new kitchen to our precious 15 yr old rose lead-lighted kitchen doors, and the result is spectacular. The kitchen is absolutely beautiful and we couldn't be happier with the result.

Karen Howie

00:07 14 Aug 16

My experience with Rod's Kitchens was fantastic, from start to finish it was a pleasant experience. Had the plans drawn, and I made a couple of changes along the way...no problem. Everyone was in touch when the said they would be.On install day everyone arrived at 7am and by the end of the day I had a beautiful new kitchen. Other things like plastering, and tiling was completed over the next few days.All the tradies were great, on time and professional. No dramas or stress whatsoever. I would absolutely recommend Rod's Kitchen 100%.

David Franklin

08:54 19 Jul 16