FAQs Archive - Rod's Kitchens

Google Rating

Rod's Kitchens

Mavis Haylock

06:19 30 Nov 20

I have dealt with Rod's Kitchens previously and found them, on this occasion, to be as professional as ever. Great product and service, willing to go the extra mile. 11 out of 10 for me!!

stella lewis

00:41 17 Nov 20

Friendly, helpful and not at all pushy.

JR Freath

02:26 14 Nov 20

Paula Cowan

04:47 12 Nov 20

Rod's Kitchens assembled my kitchen 13 years ago so it is now out of warranty however recently two drawers came loose. I took the drawers to the factory and they completely reassembled them while I waited. I just wanted to say thank you to the staff to who assisted me. I really appreciated their time and efforts and excellent customer service.

Sue and Bob Behan

03:27 19 Sep 20

All showroom staff, designers and tradies were friendly, thorough and professional. Delighted with our new kitchen thank you.

Christina Keith

02:07 12 Aug 20

We are very happy with our new enlarged kitchen. Everyone at Rod's Kitchen's was so helpful and the workmanship is very good with close attention to detail. All the tradies were very pleasant and worked efficiently and well. It is a joy working in this new bright space. I particularly love the big new pantry with the pull-out drawers. Now nothing gets hidden at the back!

Rae-Anne Diehm

03:45 11 Aug 20

I did my research when deciding to renovate my kitchen. Rod’s Kitchens was consistently rated highly on Google and I liked the examples of previous jobs they had on their website, so I had an initial online rough quote, due to COVID-19. I was happy with this initial quote, so proceeded with a face-to-face appointment with designer Rob. Rob was able to give me very sound advice on recent trends and practical issues, which complemented my own research. I had multiple visits to the showroom and my conversations with Aleisha, Belinda and Kylie were also super helpful. Nothing was too much trouble, even though they probably thought I was never going to stop asking questions! Check measure by Scott really cemented all of the detail of the design and the process, as did phone conversations with Steve. The removal of the old kitchen and installation of the cabinetry was done very efficiently in one day by Roger and Blake, who worked carefully to ensure minimum damage and disruption. I used all of the tradespeople recommended by Rod’s (plasterer Chris, plumber Reilly, painter Col and the electrical team of Rod), and was extremely happy with everyone. I even used the best price service of Rod’s to source my preferred appliances at a cheaper price and saved quite a bit of money.I am thrilled with the finished kitchen and could not speak more highly about the standard and quality of materials, workmanship and advice. The finished product has exceeded my expectations. The kitchen came in spot on budget and was very good value for money. All of the staff were wonderful and went out of their way to help me make good decisions and provide great advice. They made the whole process so much easier. I would wholeheartedly recommend Rod’s Kitchens and use them again.

Sarah Bell

08:21 26 Jun 20

Our family highly recommend Rod's Kitchens. When we first began to search for a custom built kitchen provider, Rod's Kitchens were the only provider, that were willing to visit our home and design a kitchen layout, prior to us instigating a massive renovation project. We ended up using Rod's initial design as a basis for our renovation project and are really happy with the end result. The kitchen is extremely functional, looks great and is a pleasure to use. Throughout the kitchen build process, we have found all staff members to be supportive, friendly, professional, prompt and responsive. A pleasure to work with. Thank you Rod's Kitchens.

Leah Jones

22:52 08 May 20

Smooth and easy process from start to finish, more than half the quoted price of other companies and great quality, would definitely recommend

Ang Dip

09:38 01 May 20

Linda Anderson

02:05 28 Apr 20

I'd been saving and planning for a kitchen renovation for years, so I did ask for quotes from a few different kitchen 'specialist' businesses and looked at everything from DIY to fully project managed. Ultimately because Rod's Kitchens had such a stable reputation in the industry plus every member of the team were incredibly helpful with a perhaps not so normal design I contracted them for the project. The professionalism, precision and timeliness throughout the works were beyond reproach. I would have absolutely no hesitation in recommending Rod's Kitchens to anyone wanting a quality kitchen.

Jan Taylor

00:12 28 Apr 20

Very impressed with every aspect of our new kitchen. From the initial consultation at our house, to the choosing of colours and finishes, the time frame from start to finish, the tradies and of course the PRICE. Would highly recommend Rods Kitchens if you're looking for perfection.

Fabian Buhagiar

00:27 15 Apr 20

Great company to deal with - very professional, stress free and fantastic finished product. Highly recommended.

lorraine lovell

10:30 27 Mar 20

If you have your own design in mind or need help like I did you can not beat the team from rods kitchens. everybody I dealt with at rods kitchens were all so helpful. Tradesmen turned up on time and were very polite. Price wise I think rods is very competitive . Give them a go, you will not be disappointed. Lorraine L

Geoff Brown

23:44 21 Mar 20

This is the second kitchen Rod's has built for us. The previous one was in 2013 and we were very impressed by their product and service then and it is still the same in 2020.Competitive and transparent pricing, excellent showroom, design and service, excellent project management, quality product installed by experienced tradesmen that take pride in the finished detail.Definitely will be our first place to call should we need another kitchen in the future. Thank you Rod's Kitchens.

Christine B

07:25 10 Mar 20

This company is the complete opposite of today's trend of 'do the job and move on' They stand behind every aspect of every kitchen they install and provide truly amazing after sales service even 9 years after the initial work was completed. Every member of the team I have dealt with is highly professional and very accommodating, and they always do what they say they will do - whether it is returning a call, offering advice or sending out a spare part, nothing is too much trouble for them. Would happily recommend them to anyone looking for old fashioned excellent work by obviously skilled tradesmen.

Marion Galatola

23:20 22 Feb 20

We have used Rods kitchens for multiple kitchenswithin our family. Each time we are so pleased with the excellent and personal service, the thorough communication throughout the process and the overall quality of the finished product. This is a professional and friendly, family owned company, who guide you thoughtfully through the process of planning a kitchen, from beginning to end.

helen brewster

06:48 21 Feb 20

Very Helpful see you soon 😊

Jodi Alexander

21:54 20 Feb 20

Good old fashion service and workmanship to the highest degree . We had our kitchen installed 10 years ago by Rod's Kitchen's and couldn't be happier. We had a pre 10 year warranty check performed recently. Rod's staff came out to go over the kitchen within days of phoning them. Nothing was too much effort. Thanks so much to Rod and the team. You are a team of true professionals.

guojie zhang

03:06 22 Jan 20

It is our first time to renovate our house and Rods Kitchen and the teams gave me a very good experience.Definitely will use them again.

Brenden M

03:43 08 Jan 20

Amazing company, they are an asset to the community. Fantastic finishes, beautiful workmanship, the best kitchens in Brisbane

Matthew

02:42 24 Dec 19

We engaged Rods Kitchens to renovate an aging kitchen based on recommendations from a couple of friends, and we are extremely pleased with the process and result. Their highly experienced office staff took us through a structured design and materials selection process, while their tradesmen explained practical implications of design decisions and helped us work towards the final design and finish. Communication throughout was excellent and the work was completed to a high standard. The tradies they partner with were also excellent. We would recommend Rods Kitchens to our friends.

Joshy Kerridge

01:16 24 Dec 19

Barb P

23:25 19 Dec 19

We are absolutely delighted with our new kitchen. We visited quite a number of kitchen manufacturers, but from the outset, Rod's Kitchens stood out. The sales process helped us to feel confident that we were dealing with a skilled, knowledgeable company who would deliver the kitchen WE wanted, without high pressure sales techniques. We felt that Rod's would support us capably with the many decisions to be made along the way and with minimal disruption to our lives. This proved to be the case, with the install process occurring very promptly and smoothly, with excellent tradesmanship and capable trades coordination overseen by Rod's. Even the few small glitches that you would expect to arise with a project of this size were ironed out promptly and professionally. We would not hesitate to recommend Rod's Kitchens to any of our friends.

Karen Blowes

06:45 15 Dec 19

Philip Baskerville

04:27 07 Dec 19

We have had 2 kitchens installed and both experiences have been excellent. But you do need to prepare yourself to make many decisions about a kitchen. Handles, height of cupboards, all sizes of drawers, colours, material of cupboards, kickboard heights, drawer rail types, bench top, and more and more, including dates, times, preparation of empty room and of course price. Rod's Kitchens helped us with all these decisions through their designer, showroom staff, install manager and the installer on the day. All very efficient and professional.

Doris Johns

02:53 01 Dec 19

No follow up call

deb yarrington

02:05 18 Nov 19

My kitchen was completed several weeks ago and I love it more each day. The workmanship is beautiful and the design is perfect for my needs. My experience with Rod's Kitchen has been wonderful from the very beginning. The staff were easy to deal with and so helpful. The options available were endless and reasonably priced. My kitchen came in at my budget and I am delighted. I can't speak highly enough of this company.Thankyou so much.

Richard Jackson

15:01 18 Oct 19

Rod gave us some great ideas for the initial design and went out of his way to guide us on what was our first kitchen remodeling. Scott, the measure-up draftsman, was very meticulous and we were impressed with his attention to detail. The only issue really was the back and forth we had with Rod on getting a curved island bench top - so we ended up going elsewhere for the bench tops and are completely happy with the combined result.

Karen Stjepcevic

03:29 22 Aug 19

We couldn't be happier with our new kitchen. Very professional, prompt service at a good price. It's better than I ever imagined. Highly recommend Rods Kitchens as was recommend to us.

John Horton

01:52 22 Aug 19

Excellent service and workmanship on our kitchen and wardrobes we couldn't be happier all the people at rods bend over backwards to ensure you are pleased with the end product. Would highly recommend them to all. Also their are no high pressure salespeople only highly trained cabinet makers to discuss and help you with the layout of your kitchen .

Matthew Doolan

22:37 13 Aug 19

I used Rods Kitchens - found them to be very very good throughout the entire process and couldn't have been happier with the end result. However - I picked the most expensive coating for the cupboards and drawers on the assurance that it would save me money in the long term as it was the most durable and lasted forever etc. 10 years on the coating is now just coming of the timber. So I rang Rods - the person I spoke to told me it was an issue with the glue - nothing could be done. I would have to dismantle the effected areas myself and take down to thier location - then be charged for the areas to be recoated. Have a very big feeling I was mislead originally. Our builder stood behind Rods and he too now is embarrassed at what has happened. Very dissappointing.

Rod Griffiths

00:22 22 Jul 19

To One and All at Rod’s KitchensWe recently totally renovated our townhouse and a new kitchen was a major part of the renovation.After two not so pleasant experiences a good friend recommended Rod’s Kitchens.This turned out to be the best phone call we made during the whole 3months of renovations.Our experience started with a visit from Robert. Robert arrived on time and used his experience as a cabinet maker and designer to create a great plan for out new kitchen and offered advice on how to remove a large unsightly builders pantry. Robert is not a slick salesman like so many other kitchen people just an honest person and we were both immediately at ease with his pleasant mannerNext was our visit to the showroom where we met the three lovely showroom ladies, Selina, Alicia and Aleisha,who also put us both totally at ease and we felt like we had known them for years. The selection of componentry, colours, etc. was an easy process aided by the vast knowledge of all things kitchen by the wonderful “Girls” in the showroom.Next on the list was the “Check Measure” and Ernie, who also arrived on time, spent about 2 hours meticulously checking every detail and suggested a few minor changes that really enhanced the look of our new kitchen. Ernie was quite a character and we really enjoyed his company.Joe, plumber and electrician all arrived, and again no time, and removed our old kitchen. Joe also delivered our new kitchen some weeks later and he unloaded al the parts like they were cartons of fragile eggs.A very caring person and so proud of what he does with Rod’s KitchensAt Roberts recommendation we employed Steve West (Builder) to remove the unsightly old “Builders Pantry” and redesign the the bulk head. A few weeks later Joe delivered the kitchen and big tall Mick arrived to complete the install, along with the electrician and plumber. Everyone arrived on time to complete their part of the install. Mick is one of the most meticulous trades people we have ever met, his attention to detail was amazing and it shows in the finished product, a great kitchen. our lovely tiler arrived a few days later to install the splash backs. Rene was in his late seventies and had been a master tiler most of his life and still enjoyed small jobs like our kitchen splash backs. His work and attention to detail is lengendary.If there was one stand out part of our experience with Rods Kitchens it would be the fact that there were numerous emails and phone calls informing us of each step and process, even informing us of the plumber, electrician and tilers details. We spoke to many different people at Rods Kitchens over the 4 or 5 weeks and without exception all were polite, enthusiastic and proud to work with Rods Kitchens. The fact that many of these people have worked for Rod for 20, 25 and even 30 years is a testament to the wonderful culture his company encourages.Once again many thanks to everyone at Rods Kitchens for our wonderful new kitchen and also the special gift basket of goodies that arrived by courier after our kitchen was completed.We wish you all many more years of successKindest RegardsRod and Cathy Griffiths

Dean Parker

08:09 19 Jul 19

If you like your handles not put on inline and left to sort out sub trade issues with not contact from Rod’s this is for you. I went for Rods to on the assumption it would be less stressful however after the bench top turn up cut incorrectly (quickly acknowledged by stonemason) it was up to us to sort and reschedule plumbers and electrician, and be stuck for another week without a kitchen. After all the hassle the panty you see as you walk into kitchen has the handle fitted 20mm out from being inline.

Chris Dunne

02:38 08 Jul 19

I have an awesome new kitchen thanks to Rod's Kitchens! It was an excellent experience from start to finish. All the trades were great - turned up when they were scheduled, worked professionally and cleaned up when they were finished. The finished product has a real wow factor. I would happily recommend Rod's Kitchens.

Scott cunnington

07:39 15 Jun 19

Trina Hartley

08:35 27 Feb 19

To Rod and his wonderful Team @ Rod's Kitchen.We had our kitchen renovated with Rod's Kitchen in November 2018.We were impressed with the whole team - the lovely ladies in the showrooms, the check measurer, the installation team who came and installed our wonderful kitchen (Including all the Tradies, Plumbers and Electricians) and the accounts team.Also a shout out to Rod (owner) who I had the pleasure of first meeting 28 years ago when he installed our first kitchen. We appreciated his time in giving me honest feedback for our new kitchen when he came to quote this time around.We found the whole team to be very helpful, friendly and very professional. We found the quality of the installation and products to be first class. We are absolutely thrilled with the way the whole process went and the end result.Trina and Dean Hartley

Irene Read

01:59 25 Feb 19

Words can’t describe how excited I am to say how much I love my new Rods Kitchen! From the Office Staff(the 2 Alisha’s) the design thanks Rod, the quality of the work from all the tradies was more than first class, not once was I let down, always on time, and friendly. I would like to thank Alisha for being so patient with me! I would definitely recommend Rods Kitchen, their dedication to perfection & experience is second to none.

Catherine

02:35 12 Feb 19

Thankyou to all the team at Rod's Kitchens. After obtaining several quotes I chose Rod's to build my new kitchen. The staff listened to my needs whilst offering solid advice and support when needed. The staff went above and beyond to work within my requirements and help me have a positive, smooth, stress free experience - much appreciated. My new kitchen is everything I hoped it would be and I would not hesitate to recommend Rod's Kitchens.

Stephanie S

00:39 07 Jan 19

Customer service that is second to none! Excellent advice, quality finish and Rod and the team will go out of their way to ensure you are happy with your new kitchen. Our family has built 2 kitchens with them over the years and will not even consider going anywhere else when it's time to update.

Aileen Pitty

11:37 27 Dec 18

Awesome absolutely love my kitchen would highly recommend Rods kitchens! Five stars highest quality cabinets, friendly staff and the trades Rod uses are so professional Big Thankyou 👌🏼😊❤️

Philip Wells

22:04 21 Nov 18

I didn't realise good old fashioned customer service is still around. Well it is at Rods Kitchens. From the moment we floated the idea of an ourdoor kitchen the team were so enthusiastic to get involved with the project.I'm a self confessed perfectionist so Rods Kitchen attention to detail really appealed to me.They sources the best products and provided samples for us to help make our choices. I didn't realise how much detail goes into making a kitchen and the team ensured that they covered all the bases before manufacture.On the day of installation the guys were so happy and friendly they made me feel they were enjoying installing our outdoor kitchen.Well last night I cooked my first meal in the new kitchen and it was amazing to have everything at my finger tips with their excellant design.This is a family business so a big thank you to Rod, Corey and Tyler and the rest of the Rods Kitchen crew for a 10 out of 10 experience.I have included a before and after photo.

Wayne Page

08:26 16 Nov 18

The Rods Kitchen Team are exceptional.The service, support & advice that we received all the way through our kitchen renovation was a god send.These guys have been around for many years & it shows.They understand what good old fashion service means.Beau & Steve from Rods could not have been more helpful & nothing is a problem for them.Every tradesperson was friendly, focused and professional.Rods gave us the dream kitchen we asked for.If you are considering a new or renovated kitchen you must check Rods out.

phillip duncan

04:01 28 Oct 18

Excellent service from the time we first walked into the showroom through to the follow up phone calls. Excellent tradesmen who kept us informed , arrived on time and worked efficiently and professionally.Extremely happy with new kitchen design.

Lesley Oostenbroek

02:18 23 Oct 18

Cannot speak highly enough of our experience with Rods Kitchens. Great value and awesome service. From the first visit to quote, to the showroom ladies, to the last tradie, everyone was professional, friendly and helpful with great advice and exceptional customer service. We replaced our 29 year old relic with a clean sparkly new kitchen. Every time I go into my kitchen I just want to clap my hands in excitement. We will enjoy this kitchen for many years ahead. Thanks Rod and team and congratulations to a local business who is obviously here after almost 40 years due to your outstanding quality product and service.

Joy Faunt

11:39 06 Sep 18

Our experience with Rod’s kitchens has well and truly exceeded our expectations. It really was the most stress free renovation we have ever done. From our very first contact with the showroom, through design, pre-installation, installation and final finishing, the staff and tradies went above and beyond to help us. Their quality of workmanship and attention to detail has given us a kitchen we are truly proud of. We cannot recommend them highly enough – they are just the most amazing team! Thank you all once again - Bruce and Joy Faunt

Ian Exton

09:41 06 Sep 18

We found Rod's Kitchens to be a company who treated their customers with respect and was willing to accommodate their requirements. They were patient with our negotiations in just getting it right.

Les Hancock

01:55 23 Aug 18

Very good service and excellent quality will use again and recommend to others.

Patricia Eastcott

09:56 18 Aug 18

Thank you Rods Kitchen for the amazing transformation of a kitchen that was really bad to one that we keep getting comments on. The workmen where so professional on time and clean and tidy I would only recommend Rods Kitchen and nobody else so pleased with our results cannot thank you enough Patricia and Sandy Eastcott

Jo Anderson

21:50 16 Aug 18

I am so in love with my kitchen. The team at Rods Kitchen were so professional and the process was so easy. I highly recommend this company if you are wanting to renovate your kitchen.

Kerry Stewart

21:56 03 Aug 18

Absolutely love my new kitchen. Thanks to all at Rod's Kitchens for making the whole process stress free from exceptional customer service, design & installation. Highly recommended.

Shaun Coughlin

20:36 02 Aug 18

Staff very friendly and helpful, great displays

Roslyn Fleming

04:56 23 Jul 18

We are delighted with our new kitchen, excellent service, very efficient trades people, the whole process flowed beautifully. Would highly recommend Rod's Kitchens.

Matt Mansfield

03:42 19 Jul 18

Joseph Byrnes

08:35 10 Jul 18